Welcome to the official tourist site www.croatiaexcursions.com – best tours and trips.
By using any portion of our website (hereinafter CroatiaExcursions.com) and all its parts, it is considered that the users are familiar with these terms and all risks arising from the use of this website and furthermore accept to use the contents of this web site solely for personal use and at own risk.
Users of this site will be able to publish their own data or documents with the prior consent of CroatiaExcursions.com . CroatiaExcursions.com shall not be held liable on any basis for the compensation for damages or lost profit which may arise due to the publication of such information or documents. However, CroatiaExcursions.com reserves the right to withhold the publication of such information or documents if it considers or suspects that the revelation of their contents constitutes a crime, misdemeanor or offense contrary to mandatory rules, good business practices and morals of society.
CroatiaExcursions.com has copyright on all of its contents (text, audio and visual materials, databases and programming code). The unauthorized use of any portion of the web portal, without the permission of the copyright holder, is considered copyright infringement and is subject to prosecution.
THE RIGHT TO REVISE THE CONTENT AND SERVICES
CroatiaExcursions.com reserves the right to change, the cancellation of (temporary or permanent) any content or services on the website without prior notice.
LINKS TO OTHER WEB SITES
The CroatiaExcursions.com web portal contains its own content, its partners’ and advertisers’ contents, free content, content created by visitors, and links to external web sites. The usage of all contents of the web site is at the user’s own risk and CroatiaExcursions.com can not be held liable for any damages arising from its use.
CroatiaExcursions.com reserves the right to modify these Terms at any time and will not be held responsible for any consequences arising from such changes. These changes come into force on publication on this website.
Use of your Personal Information
Croatia Excursions is comitted to protecting your privacy. The required information will be used to provide services you have requested such as making a reservation or any other information connected with your travel. We are comitted not to sell, share or offer these information to the third party. The collected demographic information will be accessible to our media partners, professionals and advertisers. This has nothing to do with any personal information which enable the possible individual identification. In order to provide you with the special service we may cooperate with the third party. Only on you personal request of such services , will the third party have access to you name or some other information, necessary to provide the mentioned service . The third party will be allowed to use your personal information only in order to provide the requested service. The information will be used according to the rules valid at the moment of the collection of information and respecting your privacy.
Croatia Excursions respects the privacy of its visitors. All personal data and e-mails collected through the contact forms are considered confidential information and trade secrets, and as such may not be transferred to third parties.
Through the website computer system, visitors to this website will be able to send queries and make reservations with the end-providers of services. However, CE.com cannot and will not bear any responsibility to the visitors of this website and / or hospitality service end-providers regarding queries submitted, reservations executed or services provided. By using this website’s computer system for the purpose of sending queries and making reservations with the end-providers of hospitality services you are giving your consent for the use of your personal information in the manner and for the purposes described in this document.
The data collected in this way serves exclusively for the purposes of: - more effectively responding to your query - ensuring the provision of requested service – entering into our lottery system – promotion of our services – internal statistical data analysis;
Croatia Excursions guarantees that the information provided will only be used for this purpose.
Data obtained by registering to our newsletter list are used solely for the mentioned purpose. You may unsubscribe from the mailing lists at any time.
RESERVATIONS / BOOKING POLICY
Customers can book group tours straight through our Booking Form, which can be found on our website (www.croatiaexcursions.com). Customers will need to fill out the form and then pay the tour with the credit card. Upon payment the Customer will receive an immediate confirmation by e-mail, as well as an invoice and all the details regarding the tour. Private tours and large group tours are not automatically available for booking online and they must be requested by e-mail (firstname.lastname@example.org) or telephone at least 24 hours prior to departure. After submitting your preferred dates and choice of tour Agency will reply with confirmation of availability. If your preferred dates are not available Agency will recommend a suitable alternative. The Agency is obligated to give the Customer advise in choosing the suitable service, but the Customer is responsible for his choice.Once the tour and availability of date is confirmed Agency will offer to Customer several methods of payment which the Customer will need to confirm in order to book the tour. Costumer have two working days to accept that proposal and to secure the reservation.
ONE7MULTY DAY TRIPS, PRIVATE AND WALKING TOURS
In order to secure the reservation, Customer may choose one of the following methods of payment:
a) Secure online payment by credit card. You will be automatically connected to the server of the WSPay which is our payment gateway provider. The server is protected and ensures maximum security and reliability.
b) Booking through reservation form and payment in one of the Agency's offices. Agency will send to the Customer the reservation form which the Customer needs to fill in with credit card details. The credit cards details requested in the reservation form will be used only to guarantee the reservation for the Customer and will not be used for payment. After receiving the filled in reservation form Agency will send the confirmation letter (Voucher) to the Customer. The payment of total amount for this services have to be made on website www.croatiaexcursions.com or in one of the Agency`s offices at least one day before the date of the excursion. The Customer guaranties to the truth and accuracy of the information submitted in the reservation form.c) Payment to the Organiser - Agency will send instructions for payment by e-mail and upon arrival on the booked excursion the Customer will have to pay the full price to the Organiser against an invoice. On this type of excursions the payment is possible only in cash.
Upon receiving the booking form, Agency will send to the Customer the confirmation (Voucher) and all the details regarding the tour by e-mail.
The Customer is obligated to bring the booking confirmation either in printed form or on his mobile device.
LARGE GROUP TOURS
For large group tours, 30% deposit of the total price is requied at the time of the booking.The balance have to be made at least two days before the date of the trip in one of the
Agency`s offices or by Bank transfer. For reservations less than two days prior to departure full payment is required.
CHANGES TO RESERVATIONS
Any changes from Customer must be made by telephone at +385 99 33 7777 1 or by email at email@example.com. Changes in reservations which made a change in the number of people or the date of the service must be made no later than 2 days before date of departure. CE.com reserves the right to adjust the price according to the changes in reservation. The boat excursions on Agency`s web site depend of the weather forecast and the Agency reserves the right to change the date of departure in case of unfavorable weather conditions. In case of unfavorable weather conditions the agency will organize the excursion on the next suitable day or will refund the money to the guests.
Any cancellation from Costumer must be made in written form, by email at firstname.lastname@example.org, or by phone at +385 99 33 7777 1. The date when the written cancellation is received represents the bases or the calculation of costs.
In cases where the Customer cannot take the tour he/she has booked as a consequence of force majeure, Agency will refund the total amount. Agency may require the Customer to provide the confirmation of inability to participate in the tour. The number of passengers on each excursion is not guaranteed, and group size can vary. Some group excursions require a minimum number of participants and may not operate unless that minimum number is achieved. Cancellations can be made by the Agency in case of unfavorable weather conditions and in that case costumer will be informed by telephone he provided or e-mail address. If this situation arises, the excursion will be rescheduled or canceled. In case of cancellation total amount will be refunded. Agency has the right to cancel any trip, at any time, prior to departure due to any act of terrorism, natural disasters, political instability, or other factors that, within the sole discretion of Agency that make it unreasonable for Agency to run trip(s) as scheduled.
We use IP (Internet Protocol) addresses in order to analyze trends, to help improve the site, follow the user's access and collect demographic data. IP addresses are not connected with any personal information which makes the identification of the individual possible.
Duration of privacy protection
The protection of the privacy of your data lasts indefinitely. You may ask for the removal of your name from our mailing list at any time. For all other issues regarding privacy protection the provisions of the Croatian legislation on protection of personal data are applied.
PERSONAL DATA PROTECTION POLICY
CroatiaExcursions.com respects your privacy and is committed to protecting your personal information in accordance with applicable laws and regulations for the protection of personal data. In this document we want to explain to you how we collect and what we use the personal data for the time you are using our internet pages and during your experience on our excursions, with whom we share the personal data and why, and your rights in relation to your personal data we are using and in what way we are protecting them. The Personal Data Protection Policy applies to both boats (ZLATOPRUŽICA, LENICA) in charge of executing the excursions which provides ''ZLATOPRUŽICA'', Obrt za usluge, turistička agencija i trgovina, and to its web aplication CroatiaExcursions.com (further as CE.com)
PURPOSE OF COLLECTING PERSONAL DATA
The primary purpose of collecting personal data of our guests is to provide and improve our services and for the execution of our legal obligations. Personal data is collected for the following purposes: - Improving the functionality of our web site www.croatiaexcursions.com - Booking of excursions through CE.com or communication with clients for responses regarding their interests for our services (through our website, email or by phone) - Notification regarding time/place change before the booked excursions, or due to cancellation of the mentioned excursions - Purchase of additional services - Payment of services - Managing internal records on guests due to our legitimate interests in improving our offer, relationship with customers of our services and service and sales results - Fulfilling our legal obligations according to the Providing Services in Tourism Act and the Protection of Monetary Institutions Act.
INFORMATION WE COLLECT
During your visit to our website, when booking your excursions and cooperation with CE.com for the above stated purposes, we will be able to collect information that can identify you, directly or indirectly. The personal information we collect include: - Your first and last name - Your nationality - Your contact information (e-mail adress, phone number) - Your credit card numbers - Notes that you have specified to us (for example allergies to which we need to pay attention to during your stay, your pets etc.) - Your IP address during your visit to our website.
These Internet pages are linked to other Internet pages. This Privacy statement refers exclusively to the information collected on www.croatiaexcursions.com Internet pages.
INFORMATION USED FOR MARKETING PURPOSES
If you wish to contact us or send us an email with personal information by which you can be identified, we use that information solely for the purpose of fulfilling your requests.
SURVEYS AND QUESTIONNAIRES
On our website we do not conduct surveys and questionnaires, at this moment.
COOKIES AND INTERNET TECHNOLOGIES
SAVING AND DELETING YOUR PERSONAL DATA
Your personal data will be kept in a form which can identify you no longer than is necessary for the purposes for which they are processed. At the end of that time, the data will be deleted or made unavailable for further processing.
TRANSFER OF DATA TO THIRD PARTIES
In the case of certain data processing, the data you provide to us may be transferred or given to third parties. In no case do we sell, rent or give to ownership your data to unauthorized third parties. The transfer of data or access to data is performed for the following reasons: - When we have received your consent for such a transfer - When companies or service providers that CE.com use for the purposes of certain processing access the data in a way that is regulated by the contractual relationship with CE.com - In order to meet our business and legal obligations In the case of the need of data transfer, due to one of the above reasons, we try to limit the data that is transferred to a necessary minimum. Third parties to whom we transfer your data are committed to protect your personal information in accordance with applicable laws and regulations on the protection of personal data.
THE RIGHT TO ACCESS TO YOUR PERSONAL DATA, CORRECTION, OR DELETION
At any time you may request information about your personal data which CE.com are processing, along with the source of the data, the recipients of the data, the purpose of storage as well as the entities to which we transfer your personal data. In addition, you have the right to update, correct, block or delete your data in accordance with the legal regulations. You can send us a request for access to your personal data on the email email@example.com or to our address CroatiaExcursions - Zlatopružica, Frankopanska 99, 51520 Punat, Croatia, with your contact data and titled "request for access to personal data". We cannot allow access to personal data by way of a phone conversation. To prevent abuse of your personal data, we will ask you for additional proof of your identity. Without determining the validity of an identity, a request for access to personal data will not be able to be met.
SAFETY MEASURES OF PROTECTING PERSONAL DATA
CE.com continuously evaluates and upgrades technical, physical and organizational security measures and procedures. We ensure the highest level of data protection to users of the booking system. With online payment by credit card, the entry and transfer of personal data and data of the credit card number s is protected by the SSL Protocol (standard 128/256 bit, SSL and 2048 bit CSR encryption), which ensures a SSL certificate issued by RapidSSL. Authorization and payment of credit cards is done by using the WSpay™ system for authorization and payment of cards in real-time. Your personal data that is processed in our systems is only accessed by authorized employees in accordance with the needs of business processes that require a particular treatment and in some cases, by third parties, who have committed themselves to protect your information in accordance with applicable laws and regulations on the protection of personal data. All of our employees are educated on the method of treatment of personal data in accordance with legal regulations.