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TERMS OF USE


Welcome to the official tourist site www.croatiaexcursions.com – best tours and trips.


By using any portion of our website (hereinafter CroatiaExcursions.com) and all its parts, it is considered that the users are familiar with these terms and all risks arising from the use of this website and furthermore accept to use the contents of this web site solely for personal use and at own risk.

Users of this site will be able to publish their own data or documents with the prior consent of CroatiaExcursions.com . CroatiaExcursions.com shall not be held liable on any basis for the compensation for damages or lost profit which may arise due to the publication of such information or documents. However, CroatiaExcursions.com reserves the right to withhold the publication of such information or documents if it considers or suspects that the revelation of their contents constitutes a crime, misdemeanor or offense contrary to mandatory rules, good business practices and morals of society.


COPYRIGHT

CroatiaExcursions.com has copyright on all of its contents (text, audio and visual materials, databases and programming code). The unauthorized use of any portion of the web portal, without the permission of the copyright holder, is considered copyright infringement and is subject to prosecution.


THE RIGHT TO REVISE THE CONTENT AND SERVICES

CroatiaExcursions.com reserves the right to change, the cancellation of (temporary or permanent) any content or services on the website without prior notice.


LINKS TO OTHER WEB SITES

The CroatiaExcursions.com web portal contains its own content, its partners’ and advertisers’ contents, free content, content created by visitors, and links to external web sites. The usage of all contents of the web site is at the user’s own risk and CroatiaExcursions.com can not be held liable for any damages arising from its use.


PRIVACY POLICY

CroatiaExcursions.com portal respects the privacy of its users and visitors. User data will not be available to any third party, except where such obligation is governed by law or when it is deemed that the user has given consent for the use of his personal data in accordance with the privacy policy and protection of personal data. In accordance with law, CroatiaExcursions.com may collect certain user information obtained during the use of the web portal (only data on the computer and the Internet provider). CroatiaExcursions.com uses this data to obtain information that would improve the web portal and its contents, and further direct and adjust it to its visitors. CroatiaExcursions.com is committed to protecting the privacy of users of the portal, except in the case of serious violations of CroatiaExcursions.com web portal rules or unlawful user activities.


CHANGES TO THE TERMS OF USE

CroatiaExcursions.com reserves the right to modify these Terms at any time and will not be held responsible for any consequences arising from such changes. These changes come into force on publication on this website.


Use of your Personal Information

Croatia Excursions is comitted to protecting your privacy. The required information will be used to provide services you have requested such as making a reservation or any other information connected with your travel. We are comitted not to sell, share or offer these information to the third party. The collected demographic information will be accessible to our media partners, professionals and advertisers. This has nothing to do with any personal information which enable the possible individual identification. In order to provide you with the special service we may cooperate with the third party. Only on you personal request of such services , will the third party have access to you name or some other information, necessary to provide the mentioned service . The third party will be allowed to use your personal information only in order to provide the requested service. The information will be used according to the rules valid at the moment of the collection of information and respecting your privacy.
Croatia Excursions respects the privacy of its visitors. All personal data and e-mails collected through the contact forms are considered confidential information and trade secrets, and as such may not be transferred to third parties.
Through the website computer system, visitors to this website will be able to send queries and make reservations with the end-providers of services. However, CROATIA EXCURSIONS cannot and will not bear any responsibility to the visitors of this website and / or hospitality service end-providers regarding queries submitted, reservations executed or services provided. By using this website’s computer system for the purpose of sending queries and making reservations with the end-providers of hospitality services you are giving your consent for the use of your personal information in the manner and for the purposes described in this document.
The data collected in this way serves exclusively for the purposes of: - more effectively responding to your query - ensuring the provision of requested service – entering into our lottery system – promotion of our services – internal statistical data analysis;
Croatia Excursions guarantees that the information provided will only be used for this purpose.
Data obtained by registering to our newsletter list are used solely for the mentioned purpose. You may unsubscribe from the mailing lists at any time.


RESERVATIONS / BOOKING POLICY

Customers can book group tours straight through our Booking Form, which can be found on our website (www.croatiaexcursions.com). Customers will need to fill out the form and then pay the tour with the credit card. Upon payment the Customer will receive an immediate confirmation by e-mail, as well as an invoice and all the details regarding the tour. Private tours and large group tours are not automatically available for booking online and they must be requested by e-mail (info@croatiaexcursions.com) or telephone at least 24 hours prior to departure. After submitting your preferred dates and choice of tour Agency will reply with confirmation of availability. If your preferred dates are not available Agency will recommend a suitable alternative. The Agency is obligated to give the Customer advise in choosing the suitable service, but the Customer is responsible for his choice.Once the tour and availability of date is confirmed Agency will offer to Customer several methods of payment which the Customer will need to confirm in order to book the tour. Costumer have two working days to accept that proposal and to secure the reservation.


PAYMENT

ONE DAY TRIPS, PRIVATE AND WALKING TOURS

In order to secure the reservation, Customer may choose one of the following methods of payment:

a) Secure online payment by credit card – only for group tours. During the process of confirming your booking, the Online Booking Policy (Terms of Service) will appear and you will be required to confirm acceptance of this Terms and conditions before proceeding. You will be automatically connected to the server of the WSPay which is our payment gateway provider. The server is protected and ensures maximum security and reliability.

b) Booking through reservation form and payment in one of the Agency's offices. Agency will send to the Customer the reservation form which the Customer needs to fill in with credit card details. The credit cards details requested in the reservation form will be used only to guarantee the reservation for the Customer and will not be used for payment. After receiving the filled in reservation form Agency will send the confirmation letter (Voucher) to the Customer. The payment of total amount for this services have to be made in one of the Agency`s offices at least one day before the date of the excursion. The Customer guaranties to the truth and accuracy of the information submitted in the reservation form.

c) Payment to the Organiser - Agency will send instructions for payment by e-mail and upon arrival on the booked excursion the Customer will have to pay the full price to the Organiser against an invoice. On this type of excursions the payment is possible only in cash.
Upon receiving the booking form, Agency will send to the Customer the confirmation (Voucher) and all the details regarding the tour by e-mail.
The Customer is obligated to bring the booking confirmation either in printed form or on his mobile device.


LARGE GROUP TOURS

For large group tours, 30% deposit of the total price is requied at the time of the booking.The balance have to be made at least two days before the date of the trip in one of the
Agency`s offices or by Bank transfer. For reservations less than two days prior to departure full payment is required.

CHANGES TO RESERVATIONS

Any changes from Customer must be made by telephone at +385 99 33 7777 1 or by email at info@croatiaexcursions.com. Changes in reservations which made a change in the number of people or the date of the service must be made no later than 2 days before date of departure. Portal travel agency reserves the right to adjust the price according to the changes in reservation. The boat excursions on Agency`s web site depend of the weather forecast and the Agency reserves the right to change the date of departure in case of unfavorable weather conditions. In case of unfavorable weather conditions the agency will organize the excursion on the next suitable day or will refund the money to the guests.


CANCELLATIONS

Any cancellation from Costumer must be made in written form, by email at info@croatiaexcursions.com, or by phone at +385 99 33 7777 1. The date when the written cancellation is received represents the bases or the calculation of costs.


GROUP TOURS

  • For a reservation cancelled up to 7 days days prior to departure – no charge;

  • For a reservation cancelled less than 1 day prior to departure–50% of total trip cost

  • In case of no-show, the total price of the reservation will be charged

  • In cases where the Customer cannot take the tour he/she has booked as a consequence of force majeure, Agency will refund the total amount. Agency may require the Customer to provide the confirmation of inability to participate in the tour. The number of passengers on each excursion is not guaranteed, and group size can vary. Some group excursions require a minimum number of participants and may not operate unless that minimum number is achieved. Cancellations can be made by the Agency in case of unfavorable weather conditions and in that case costumer will be informed by telephone he provided or e-mail address. If this situation arises, the excursion will be rescheduled or canceled. In case of cancellation total amount will be refunded.
    Agency has the right to cancel any trip, at any time, prior to departure due to any act of terrorism, natural disasters, political instability, or other factors that, within the sole discretion of Agency that make it unreasonable for Agency to run trip(s) as scheduled.


    Data Log

    We use IP (Internet Protocol) addresses in order to analyze trends, to help improve the site, follow the user's access and collect demographic data. IP addresses are not connected with any personal information which makes the identification of the individual possible.


    Links

    These Internet pages are linked to other Internet pages. This Privacy statement refers exclusively to the information collected on www.croatiaexcursions.com Internet pages.


    Duration of privacy protection

    The protection of the privacy of your data lasts indefinitely. You may ask for the removal of your name from our mailing list at any time. For all other issues regarding privacy protection the provisions of the Croatian legislation on protection of personal data are applied.


    Privacy protection content

    We will not sell, rent, or disclose your e-mail address to any third legal person or individual without your consent. CROATIA EXCURSIONS strictly adheres to the principle of 'no spam'. To send special offers and actions we require your specific permission. CROATIA EXCURSIONS is not responsible for accidental errors or due to force majeure, or other objective circumstances which could accidentally violate the guarantee of protection for your data, but ensures that the error will be corrected, if possible, as quickly as possible.

    Change of data

    You may contact us at any time to tell us if you have changed your e-mail address or other personal information based on which we are able to contact you. Until the moment you do that, your current data in our database is used for the mentioned purposes.


    Your consent

    By filling out your personal information (name and surname, e-mail address) in the application account on Facebook and website www.croatiaexcursions.com and clicking on "I accept the conditions of use" you guarantee that the information provided is true and that you fully consent to the provisions of our privacy policy. You will also be considered to have granted your consent for the utilization of your personal information in the manner and for the purposes listed in this document. In case you wish to withhold such consent, you are obligated to send us your written notification in this respect without delay.


    Transparecy

    In the case of changes to our privacy policy, all changes will be posted on this site. These changes will also apply to our mutual relationship as if they existed prior to your entry in our mailing list, if they are in accordance with the Croatian regulations and if they do not deprive you of your rights.


    Security

    If the user's personal information change (e.g. the postal code) or if the user declines our service, it is possible to correct, to update or to remove the user's personal information . This can be done by sending an e-mail at the e-mail address : info@croatiaexcursions.com.
    We are taking all the possible precautions in order to protect the user. The entering of the confidential data on these Internet pages is protected on-line and off-line. If we request from our user any confidential information in our registration form ( personal information) we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol. While on the protected page the icon of the padlock in the bottom of the Internet Explorer and Netscape Navigator is on, whereas during usual visits to our pages the padlock is off. Besides the encryptions and SSL protocol we do or best to protect the information off-line, too. The access to our users' information,not only the confidential information but all information , is limited.
    The agency's personnel will have access to confidential information in order to provide the requested service. For all your additional questions about the security on our Internet pages please contact us electronically at the e-mail address: info@croatiaexcursions.com